All services, all administration are now in digital mode, but what happens when your mobile network fails?
The importance of good customer service.
45%
French people face difficulties when using digital applications.
+9%
It is the increase in the number of smartphones sold by operators in 2023.
80%
Respondents wish to be in direct contact with a person from their mobile operator for assistance.
+1,7%
It is the increase in revenue generated from the plans.
66%
Smartphone users have difficulty adjusting their settings.
78%
Some plans are contract-free” ou “Some plans have no commitment.
Information source
“The Challenges Faced by the French with Digital Technology, Simplon Study – March 2022.” “The Mobile Phone Market in France: Trends and Analyses for the 4th Quarter of 2023.” “Digital Barometer Report Key Figures 2022.”.
